At JAM, we aim to ensure that lessons are as consistent as possible; however there will be times where alterations are necessary: 1. In the event of a teacher being absent, we will organise for an alternative teacher to cover. If it is not possible to get cover, the teacher will try to make the lesson up before the end of term. 2. We will always notify you of a cancelled lesson via phone, email or text message, which will be sent to a designated parent/guardian with the contact details that have been given to us. 3. We require 48 hours notice for all absences via telephone, email or text. If you fail to show up for your scheduled lesson or give less than 48 hours notice, the lesson will be forfeited. Lessons cancelled within the notice period will be re-scheduled. 4. If you wish to withdraw from lessons, we require at least half a term's written notice.